Update2:

Sunday, 28 February, 11:50 AM CET: Scheduled server upgrade session finished successfully. Thanks for your patience,
Happy Zooming!

Update:

Sunday, 28 February, 10:10 AM CET: Scheduled server upgrade session has just begun. It will take aprox. 2 hours. We’ll update you on the process soon.

Dear Prezi Authors,

We’ll have to unplug Prezi.com this Sunday, February 28th from 10-12am CET (08:00-10:00am UTC), due to arrival of some exciting new cargo (so keep a close eye on the blog).

During the process, our online services will be unavailable. This means:

1. You won’t be able to reach Prezi.com, the online editor,
2. You can’t login or reach your online Prezis from PreziDesktop (offline editor available for Pro users).
3. You can still edit, and export presentations with PreziDesktop in offline mode (since the software is not necessarily connected to the internet).
4. Of course you can even show your Prezis during downtime, if you have previously downloaded them to your computer.

We will try to make this as painless as possible. Our most effective weapon to achieve this goal is transparency and support.

For this reason, we welcome your comments on @prezisupport on Twitter while our data center is offline. Once the upgrade has finished, we will notify you immediately on the blog and on Twitter as well.

Dear Pezi Authors,

We’ll have to unplug Prezi.com this Sunday, January 31st from 10-11am CET (08:00-9:00am UTC), due to maintenance.

During the process, our online services will be unavailable. This means:

1. You won’t be able to reach Prezi.com, the online editor,
2. You can’t login or reach your online Prezis from PreziDesktop (offline editor available for Pro users).
3. You can still edit, and export presentations with PreziDesktop in offline mode (since the software is not necessarily connected to the internet).
4. Of course you can even show your Prezis during downtime, if you have previously downloaded them to your computer.

We will try to make this as painless as possible. Our most effective weapon to achieve this goal is transparency and support.

For this reason, we welcome your comments on @prezisupport on Twitter while our data center is offline. Once the upgrade has finished, we will notify you immediately on the blog and on Twitter as well.

Update: server upgrade finished.

Update: Hello Prezi People,

Server upgrade has begun on schedule. New stuff now loading through the pipes. Check back in 2 hours for more. We’ll update you on the process.

Dear Pezi Authors,

We’ll have to unplug Prezi.com this Sunday morning from 10-12 AM CET (08:00-10:00 UTC), due to upgrades. The goal of the process is to prepare our system for some major new stuff.

During the process, our online services will be unavailable. This means:

1. You won’t be able to reach Prezi.com, the online editor,
2. You can’t login or reach your online Prezis from PreziDesktop (offline editor available for Pro users).
3. You can still edit, and export presentations with PreziDesktop in offline mode (since the software is not necessarily connected to the internet).
4. Of course you can even show your Prezis during downtime, if you have previously downloaded them to your computer.

We will try to make this as painless as possible. Our most effective weapon to achieve this goal is transparency and support.

For this reason, we welcome your comments on @prezisupport on Twitter while our data center is offline. Once the upgrade has finished, we will notify you immediately on the blog and on Twitter as well.

We’d like to invite you to join a short test session. Prezi has to serve lots of media (images, videos, prezis) and we would like to do it as fast as we can. Now we are looking for an even better service we will use in the future. With your help we can choose the right one. We’ve created a simple speed testing webpage for this purpose. It automatically loads pictures from different service providers.

Please click here, or the link below and wait for the images to show up (images were taken on a Prezi Party). The process only takes a couple of seconds: there is an automatic speed test built in, you do not have to press anything. Once the images are fully loaded, you can close the page.

Thank you for clicking and helping us to improve Prezi!

Click here to make prezi faster!

We’ll have to unplug Prezi.com this Sunday morning from 10-13 AM CET (08:00-11:00 UTC), due to software upgrades. The goal of the server upgrade is to remove a certain component from the infrastructure that might – in some cases – can cause malfunction.

During the process, our online services will be unavailable. This means:

1. You won’t be able to reach Prezi.com, the online editor,
2. You can’t login or reach your online Prezis from PreziDesktop (offline editor available for Pro users).
3. You can still edit, and export presentations with PreziDesktop in offline mode (since the software is not necessarily connected to the internet).
4. Of course you can even show your Prezis during downtime, if you have previously downloaded them to your desktop.

We will try to make this process as painless as possible. Our most effective weapon to achieve this goal is transparency and support.

For this reason, you can comment to this post or ask any questions at Prezisupport on Twitter while our data center is offline. Once the upgrade has finished, we will notify you immediately on the blog and on Twitter as well.

Update 3: I have just talked to our system administrators and developers, and I think I can explain this very embarrassing network glitch. When we have switched servers this Sunday and moved to our new provider, software environment has obviously changed as well. It seems that we had a problem that could be best described by the analogy of a home PC reinstall: part of the Prezi system somehow couldn’t work within the new environment, so our administrators had to perform some further system fixes. We really hope that there will be no more unforeseen issues related to Sunday’s core changes. Thanks for your patience!

Upadate 2: Prezi is back online again. It seems we could fix the technical problem that caused the issue. It was not a server downtime though, there were some system glitches we could solve ourselves. We’ll explain this as soon as we are sure what has happened. More soon.

Update: It is clear that the source of the issues is not Rackspace, our data center provider. Our sysadmins will soon come up with a solution. We’ll update this post as we know more of what has happened.

It’s not that we want to test the support service of our new host already, still you may experience unexpected network glitches right now. We are aware of the situation and our system administrators are working hard to solve the issue. Sorry for the inconvenience!

Now that Prezi’s server upgrade has finished successfully, it’s time to announce some big news about the background of this process. This morning we didn’t just clean a few machines or run some system maintenance routines in fact. It was much bigger than that. Today we have a new host. Prezi has just joined the fleet of a massive, global data center provider, who can guarantee 100% network uptime, live fanatical support, and new, shiny data centers on two continents.  Prezi’s new partner is Rackspace, founded back in 1998, serving 62,000 costumers, employing over 2,600 certified experts (called The Rackers) worldwide. We already had the chance to experience Rackspace feedback, special thanks to enterprise sales consultant Sab Knight for his great support during the setup period!

And one more thing: this big player is quite eco-friendly. Rackspace has cost-effective green servers and company-wide conservation programs as well.

The new partnership means that our data centers – and your Prezi experience – have become way more solid. This step forward has completed a very important developement turn. Thanks to you, we are growing fast and from now on we have a hardware background that can keep up with Prezi’s beat.